Interning at Drumbi

7.3.2012

A week ago, I began my summer internship at Drumbi. I wasn’t quite sure what to expect, especially since it is a start up company. I’ve been to the large corporations and law firms my parents have worked at, but haven’t been exposed to any startups, besides seeing their depictions in movies like The Social Network and Pirates of Silicon Valley.

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Customer Disservice [Infographic]

6.29.2012

Great customer service is fashionable these days. Everyone wants to be the Zappos, Hilton, or JetBlue of their own industry. But, pretending to be accessible and friendly, while actually holding customers hostage to holdtimes and confusing call menus is customer disservice.

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People's Choice Award

5.10.2012

After a beautifully delivered heart-to-heart from our CEO Mr. Talieh, we were able to capture the attention of a few Synergy participants who were curious about the first Citrix Accelerator batch. There was really no competition, in the sense that every Accelerator team member was rooting for the other and vise versa. Shout outs to iron.io, Unifyo, Primio and Core Mobile for bringing down the house.

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Synergy 2012

5.8.2012

Whether you’re a strapping young VP of Support for a Fortune 500 or perhaps you’re the Manager of the IT department at a much smaller business, you’ve gone years overlooking key statistics that will later come to haunt your next quarter end goals. The numbers are: 58%, 86%, and “5x.”

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The Most Engaging Form Of Communication

4.20.2012

One of most interesting aspects of the human experience is that we take everything we do and learn for granted, and have a hard time believing that our methods and processes have actually evolved over a very long period of time.

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